I recently purchased two Helinox Chair Zero’s and some dehydrated meals for my girlfriend and myself to do some day hikes. I had researched a few different chairs and wanted something strong, light and compact for a standard 25-30L day pack.
After contacting Dave at Past Outdoors, he spent a considerable amount of time walking me through different options to help me better decide on what would work best for what I wanted. This wasn’t five minutes, I felt we were on the phone for 30min or more. He wasn’t trying to sell me thing, he genuinely just wanted to help me find what would work for me, and the best piece of kit for the job.
After the great advice and conversation the items arrived on my door one day later. Packed with environmentally considered packaging, invoice included, and a hand written note saying thank you. I could not tell you the last time I experienced customer service like this. It was an actual pleasure. Thank you Dave for being so considerate and connected with your customers, and providing genuine and expert advice over just trying to make money. I couldn’t recommend Dave, his business and products more, sincerely thank you.