Compostable Packaging
All of our mailing bags are 100% home compostable (even the sticky tape) so please place in your compost or local council FOGO recycling bin. Any wrapping paper, shipping boxes and protection we use is recycled and can also be composted or reused. We encourage all customers to recycle all packaging.
Standard Domestic Shipping
If your order is under 5kg we will ship it to you via Standard Shipping for a flat rate of $9.90 (Australian Deliveries) and will be dispatched on the same day as the order is placed if it is before 2pm.
For all orders over $149 and under 5kg we will ship to you via Standard Australia Post free of charge
The below estimated shipping times apply if your order is placed during a weekday
- 3-5 business days Standard Shipping (Metro Areas)
- 4-10 business days Standard Shipping (Rural)
Express Domestic Shipping
Should you want your parcel quicker, select Express Post at the flat rate of $14.90 for all orders up to 2kg and $19.90 for orders over 2kg.
If the order is placed on a weekend or public holiday it will be dispatched the following business day that our store is open.
The below estimated shipping times apply if your order is placed during a weekday
- 1-2 business days Express Post (Metro Areas)
- 2-3 business days Express Post (Rural Areas)
Shipping times may vary depending on location and if your order has been placed in a peak time. All orders are sent via Australia Post or DHL, depending on what method is fastest to your location.
If you would like your parcel to be left in a safe place please request "Safe Drop" in your order notes and provide any other information on where you would like the parcel left.
If your parcel is not collected within 10 working days, it will be sent back to us. Please contact us as soon as possible if you’re unsure as to where your parcel is located.
International Shipping
International Shipping will be calculated at checkout providing your country is on our system. If not, please contact us for a custom quote and shipping solution. Please note that we will accept returns from International Orders but return postage must be paid by the customer. Please beware that you may be liable for local import duties and taxes when your item arrives in your country, check with your local authorities.
We have flat rate shipping for anywhere out of Australia and NZ but we will refund you the portion of the shipping cost not used if it is cheaper. You can always contact us for am exact quote.
Tracking
All orders will be tracked and you will be notified via SMS or Email of a tracking number once Australia Post has received your parcel.
Limited Shipping Options
We may not be able to deliver to the following locations due to restricted access for deliveries:
- Malls or shopping centres
- Furniture and retail stores
That’s because getting into these places can be tricky or prohibited altogether without access to a docking bay (something that’s often required at these types of locations).
Local Pickup
Our flagship store is located in Helensburgh, NSW. Select Local Pickup if you wish to pick up your order in store or even if you wish to visit and view our current product range
Something Damaged or not right?
Care is taken when packing orders so if something arrives to you damaged, please contact at info@pastoutdoors.com within 24 hours of receipt of the goods. You must include photos with date and time stamps and detailed descriptions. All information will be used to make a claim with the manufacturer.
Change of mind or cancellation
If you would like to make any modifications to your order, please contact info@pastoutdoors.com with your order number as soon as possible. We will do our best to accommodate your request. We can not make any changes or cancellations to your order once a shipping confirmation has been issued. We reserve the right to not refund shipping on change of mind orders.
Returns
If the item you want to return/exchange is in new, unused/unworn condition—including tags and original packaging —and it's been less than 60 days since your purchase date we can accept returns. For all change of mind return postage will be adjusted from your refund at a flat rate of $9.90.
Any items from our Clearance Collection cannot be returned
For all returns contact us with your order ID number and we arrange the return and send you a shipping label and more information via email. Alternately you can manage your own return via your customer account.
The return service is via our postage service that we will arrange. Postage for returned items that are returned via a service that you have paid for will not be refunded.
Please note that we will accept returns from International Orders but return postage must be paid by the customer.
We reserve the right to refuse any returns that abuse our unused/unworn policy.
Please do not send your purchase back to the manufacturer.
REFUNDS
Once your return is received and inspected, you will be notified that we have received and approved or rejected your refund.
If you are approved, then your refund will be processed less a 3% restocking fee and return shipping then a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 60 days after delivery.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
