Shipping & Returns

Compostable Packaging

All of our mailing bags are 100% home compostable (even the sticky tape)  so please place in your compost or local council FOGO recycling bin. Any wrapping paper, shipping boxes and protection we use is recycled and can also be composted or reused. We encourage all customers to recycle all packaging.

Domestic Shipping

Shipping will be calculated for you at the checkout or you can use this simple guide to estimate your shipping:

Express	0kg – 0.5kg	$11.20 AUD
Express	0.5kg – 1kg	$14.90 AUD
Express	1kg – 3kg	$17.90 AUD
Express	3kg – 5kg	$22.90 AUD
Standard	0kg – 0.5kg	$7.90 AUD
Standard	0.5kg – 1kg	$10.90 AUD
Standard	3kg – 5kg	$14.90 AUD
Standard	5kg – 10kg	$19.90 AUD

  

If the order is placed on a weekend or public holiday it will be dispatched the following business day. All free and economy option will be dispatched the following business day. All Australia Post options will be sent the same business day if your order is received by 2:45 pm

The below estimated shipping times apply if your order is placed during a weekday

Australia Post

• 2-5 business days Standard Shipping (Metro Areas)
• 1-3 business days Express Shipping (Metro Areas)
• 2-7 business days Standard Shipping (Rural)
• 2-5 business days Express Shipping (Rural)

Shipping times may vary depending on location and if your order has been placed in a peak time.

If you would like your parcel to be left in a safe place please request "Safe Drop" in your order notes. And provide any other information on where you would like the parcel left.

If your parcel is not collected within 10 working days, it will be sent back to us. Please contact us as soon as possible if you’re unsure as to where your parcel is located.

Any parcels returned to us will be refunded minus a $15 return fee that is passed to us from Australia Post

International Shipping

International Shipping will be calculated at checkout providing your country is on our system. If not, please contact us for a custom quote and shipping solution. Please note that we will accept returns from International Orders but return postage must be paid by the customer.  Please beware that you may be liable for local import duties and taxes when your item arrives in your country, check with your local authorities. 

We have flat rate shipping for anywhere out of Australia and NZ but we will refund you the portion of the shipping cost not used if it is cheaper. You can always contact us for am exact quote.

Tracking

All orders will be tracked and you will be notified via SMS or Email of a tracking number once Australia Post has received your parcel.

Limited Shipping Options

We may not be able to deliver to the following locations due to restricted access for deliveries:

• Auction houses

• Malls or shopping centres

• Furniture and retail stores

• Hospitals

• Military bases
• Airports 

That’s because getting into these places can be tricky or prohibited altogether without access to a docking bay (something that’s often required at these types of locations).

Local Pickup

Our flagship store is located in Helensburgh, NSW. Select Local Pickup if you wish to pick up your order in store or even if you wish to visit and view our current product range

Something damaged or not right?

Care is taken when packing orders so if something arrives to you damaged or is an incorrect order, please contact support@pastoutdoors.com within 24 hours of receipt of the goods. You must include photos with date and time stamps and detailed descriptions. All information will be used to make a claim with the manufacturer.

Returns

If the item you want to return/exchange is in new, unused/unworn condition—including tags and original packaging —and it's been less than 30 days since your purchase date we may accept returns.

For all change of mind or exchange orders return postage will be paid by you either from any refund or will be invoiced prior to dispatch of exchanged items.

Any items from our Clearance Collection cannot be refunded for change of mind.

We reserve the right to refuse any returns that abuse our unused/unworn policy. We reserve the right to not accept returns for change of mind on the following products:

1. Next to skin clothing such as socks, thermals and gloves.
2. Sleeping bags, liners and inflatable mats and pillows
3. Electronic devices that have been opened, used or the use can not be determined
4. Safety Equipment such as PLBs. GPS or whistles
5. Hydrations bladders, water bottles and filtration devices.
6. Items from our Clearance Collection

Please do not send your purchase back to the manufacturer. 

Returns for Custom Orders

Special or custom orders are items that we do not normally stock but have ordered specifically at a customer’s request. This may include products from brands we do not currently carry, specific models, colours, sizes or variations that we have sourced or ordered in especially for you.

Because these items have been ordered specifically to meet an individual customer request, special and custom orders are eligible for store credit only and are not eligible for a refund if you change your mind or no longer require the item.

Store credit will be issued once the returned item has been received and assessed, subject to our standard returns conditions.

Submit a return request

Use the form at the top of this page to request a return.

You can also use your customer account to request a return

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. Once your return is received and inspected, you will be notified that we have received and approved or rejected your refund.

The return service is via our postage service that we will arrange. Postage for returned items that are returned via a service that you have paid for will not be refunded. Postage for all returns will be deducted from your refund or billed to you for change of mind exchange requests (additional shipping may apply). Any warranty returns, we will cover the postage cost.

Please note that we will accept returns from International Orders but return postage must be paid arranged and paid for by the customer upon confirmation of the return. 

Refunds

Once your return is received and inspected, you will be notified that we have received and approved or rejected your refund. 

If you are approved, then your refund will be processed less return shipping and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where no refund, partial refunds or store credit are granted (if applicable):

Any course or experience cancelled within 7 Days of the date of delivery.  You will be offered the opportunity to reschedule.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Any item that is returned more than 30 days after delivery.

Any item from our Sale or Clearance collection may only be refunded for store credit and at our discretion.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.