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Refund policy

RETURNS

If the item you want to return/exchange is in new, unused/unworn condition—including tags and original packaging —and it's been less than 30 days since your purchase date we may accept returns. For all change of mind or exchange orders return postage will be paid by you either from any refund or will be invoiced prior to dispatch of exchanged items.

Any items from our Clearance Collection cannot be returned for change of mind or size.

We reserve the right to refuse any returns that abuse our unused/unworn policy. We reserve the right to not accept returns for change of mind on the following products:

  1. Next to skin clothing such as socks, thermals and gloves.
  2. Sleeping bags, liners and inflatable mats and pillows
  3. Electronic devices that have been opened, used or the use can not be determined
  4. Safety Equipment such as PLBs. GPS or whistles.

Please do not send your purchase back to the manufacturer. 

Submit a return request

Click the profile icon in the store's navigation and request a return as this is the fastest way to have it processed.

Log in to your account (you will need to create an account if you don't have one using the email you used to purchase):

  1. In the "Email" field, enter your email address, and then click "Continue".
  2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  3. Go back to the online store, and then enter a six-digit verification code.
  4. Click the order that you want to submit the return for
  5. If your order has more than one item, then select the items that you want to return.
  6. Select a return reason and add a note for the store.
  7. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. Once your return is received and inspected, you will be notified that we have received and approved or rejected your refund.

The return service is via our postage service that we will arrange. Postage for returned items that are returned via a service that you have paid for will not be refunded. Postage for all returns will be deducted from your refund or billed to you for change of mind exchange requests (additional shipping may apply). Any warranty returns, we will cover the postage cost.

Please note that we will accept returns from International Orders but return postage must be paid arranged and paid for by the customer upon confirmation of the return. Tracking details must be sent to support@pastoutdoors.com and the customer is liable for the return until received by PAST Outdoors

Refunds

Once your return is received and inspected, you will be notified that we have received and approved or rejected your refund. 

If you are approved, then your refund will be processed less return shipping and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

PAST Outdoors reserves the right to issue store credit for th return of sale or clearance items.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Any item that is returned more than 30 days after delivery.

We reserve the right to refuse any returns that abuse our unused/unworn policy. We reserve the right to not accept returns for change of mind on the following products:

  1. Next to skin clothing such as socks, thermals and gloves.
  2. Sleeping bags, liners and inflatable mats and pillows
  3. Electronic devices that have been opened, used or the use can not be determined
  4. Safety Equipment such as PLBs. GPS or whistles.

Please do not send your purchase back to the manufacturer. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.