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Warranty and Returns Request Form

Please provide as much information as you can and we will get back to you. For all warranties and returns please provide a detailed description of the fault or reason for return so we can help you faster.

Rewards and discounts

PAST Points - our exclusive rewards and referral program

We like to rewards those who support us and we choose to do this via joining PAST Points, our rewards program. Just click here to create an account and start earning today. It's free to join and the points add up quick.

You can earn PAST Points on every purchase you make in store or online that can be used towards store credit and discounts for your next purchase.

Ways to earn

You will earn 10 points for every $1 (excluding shipping) you spend with PAST Outdoors. Here are some other great ways to earn too:

Signup for rewards 2000 PAST Points

Share on Facebook 500 PAST Points

Follow on Instagram 500 PAST Points

Write a product review 500 PAST Points

Ways to redeem

500 PAST Points - $5 off (minimum spend $50)

1000 PAST Points - $10 off (minimum spend $100)

2000 PAST Points - $20 off (minimum spend $200)

5000 PAST Points - $50 off (minimum spend $300)

10000 PAST Points - $100 off (minimum spend $600)

20000 PAST Points - $200 off (minimum spend $800)

You can redeem your points online by clicking the rewards app and heading to your account. You will be issued a code that you can write down or can be copied into your cart. Your reward will expire after 6 months from the date of issue and can not be used in conjunction with any other discount, sale items, industry quote or some products such as meal packs and some electronics.

Discounts and price matching.

We check our prices daily to ensure we remain competitive. If you see a price else where on the same product, that is in stock and similar service (shipping time, setup and advice) is offered we may match it at our discretion. We reserve the right to not offer a price match at anytime. We are industry experts and our time, knowledge and service is valuable. Please respect our staff when asking for discounts.

Sometimes we offer discount codes during sales and promotions. Discount codes can not be used in conjunction with any other discount and may not apply to items that are already discounted.

If you are part of a large group, a charity, work in the outdoors industry or Government organisation; we may be able to provide discounts on purchases at our discretion. All purchases that are made where a discount is given will be excluded from our rewards program.

 As always, we are a full service store that is always here for expert advice on all aspects of the outdoors - from trip planning to products.

You can call us on 1800 727 847 at anytime, chat with us live via the icon on the bottom right of the screen or use this form to get in touch.