All of our mailing bags are 100% home compostable so please place in your compost or local council FOGO recycling bin. Any wrapping paper, shipping boxes and protection we use is recycled and can also be composted or reused. We encourage all customers to recycle all packaging.
**** Due to COVID 19 we are experiencing slower than normal delivery times. we will select the quickest means of delivery we can for your order**
If your order is under 10kg we will ship it to you via Standard Shipping for a flat rate of $10 (Australian Deliveries) and will be dispatched on the same day as the order is placed if it is before 4pm.
For orders over 10kg we will provide more details on the cost once the order is confirmed.
If the order is placed on a weekend or public holiday it will be dispatched the following business day.
The below estimated shipping times apply if your order is placed during a weekday
- 3-5 business days Standard Shipping (Metro Areas)
- 4-10 business days Standard Shipping (Rural)
Shipping times may vary depending on location and if your order has been placed in a peak time. Australia Post has advised of delays to estimated shipping times for all methods of shipping due to COVID -19
All orders are sent via Australia Post or Sendle via a courier, depending on what method is fastest to your location.
If you would like your order quicker please contact us and we can arrange express courier services at an additional cost
If you would like your parcel to be left in a safe place please request "Safe Drop" in your order notes and provide any other information on where you would like the parcel left.
If your parcel is not collected within 10 working days, it will be sent back to us. Please contact us as soon as possible if you’re unsure as to where your parcel is located.
International Shipping will be calculated at checkout providing your country is on our system. If not, please contact us for a custom quote and shipping solution. Please note that we will accept returns from International Orders but return postage must be paid by the customer. Please beware that you may be liable for local import duties and taxes when your item arrives in your country, check with your local authorities.
All orders will be tracked and you will be notifed via SMS or Email of a tracking number once Australia Post or the Sendle has received your parcel.
LIMITED SHIPPING OPTIONS
We may not be able to deliver to the following locations due to restricted access for deliveries:
- Malls or shopping centres
- Furniture and retail stores
That’s because getting into these places can be tricky or prohibited altogether without access to a docking bay (something that’s often required at these types of locations).
Our store and research and development centre is located in Helensburgh, NSW. Contact us if you wish to pick up your order in store or even if you wish to visit and view our current product range
SOMETHING DAMAGED OR NOT QUITE RIGHT?
Care is taken when packing orders so If something arrives to you damaged, please contact at firstname.lastname@example.org ASAP. Please include photos and detailed descriptions so we can rectify any problems as soon as possible.
CHANGES AND CANCELLATIONS
If you would like to make any modifications to your order, please contact email@example.com with your order number as soon as possible. We will do our best to accommodate your request. We can not make any changes or cancellations to your order once a shipping confirmation has been issued.
If the item you want to return/exchange is in new, unused/unworn condition—including tags and original packaging —and it's been less than 60 days since your purchase date we will cover the cost of returns.
For all returns contact us with your order ID number and we arrange the return and send you a shipping label and more information via email.
The return service is via our postage service that we will arrange. Postage for returned items that are returned via a service that you have paid for will not be refunded.
Please note that we will accept returns from International Orders but return postage must be paid by the customer.
We reserve the right to refuse any returns that abuse our unused/unworn policy.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, you will be notified that we have received and approved or rejected your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 60 days after delivery.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.