Do you offer free shipping?
Yes, we offer free shipping on domestic orders within Australia over $149 AUD. Once you have added all your items to your shopping cart, it will automatically calculate the shipping cost.
Do you offer free shipping?
We offer free Standard Shipping for orders over $149AUD and under 10kg within Australia. Express shipping is also available for a fee. International shipping is available and will be calculated at checkout. All orders are tracked and you will receive a tracking number via SMS or email. Read our shipping and returns policy for more information.
How can I join PAST Points and be rewarded?
Joining the PAST rewards program is simple! Just click the orange gift icon on the bottom left of the screen. Enter your details and you are set. All your previous purchases will be credited to your rewards account automatically. Head to our Past Rewards Points page to get started.
Do you offer discounts for bulk, group or Government purchases?
Yes. We specialise in solving problems via procurement of high quality equipment for organisations. PAST Outdoors is a trusted supplier to the Australian Defence Force, NSW Police Rescue, NSW Ambulance Service and the ACT Ambulance Service and many other specialist organisations and groups.
With our founder Dave’s expertise in risk management and planning Special Operations there is no problem that PAST Outdoors can not solve for your organisation.Contact us to discuss your needs.
Do you offer discounts for the Outdoor Industry?
Yes. If you are part of a Duke of Edinburgh program, an Outdoor Guide, member of our Defence Force, Police, Fire Brigade or Ambulance service, You will be required to provide proof of service/employment.
Can I use my discount code on sale items?
Unfortunately, discount codes cannot be used on sale items as they are already heavily discounted. Although, you will still earn rewards points which can be used on future purchases.
What is your return policy?
Please review our Shipping & Returns Policy.
Our return policy allows returns within 30 days of delivery with no restocking fee and a flat rate return shipping fee of $11.90AUD. Items must be in new, unused condition with tags and original packaging. Certain products like next-to-skin clothing, sleeping bags, electronic devices, and safety equipment cannot be returned for change of mind.
To submit a return request, complete this form.
Approved returns will receive a refund less return shipping. Gifts can be returned for gift credit or refund to the gift giver.
At PAST Outdoors, our customers and the outdoor community are our number one priority. Please let us know if you have any other questions.
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